Privacy policy

Introduction and general terms

We take our responsibilities very seriously, about the personal data that is shared with us. We promise to keep this safe and secure and use it for the purposes for which it was collected and not do anything that wouldn’t be reasonably expected.

From May 25th, 2018 we will need your permission to contact you and in preparation for this we are moving to an “opt in” communication policy. This means that all our members will only be communicated to if they have expressly given their permission for us to do so via their preferred channel – post, email or telephone

This privacy policy explains the following:

• What information Friends and Places Together may collect about you
• How we will use any information we have collected from you
• When Friends and Places Together may use your information to contact you
• Whether Friends and Places Together will disclose your information to anyone else
• Your choices regarding the personal information you have provided to us

We are committed to safeguarding your personal information. Whenever you provide information such as this, we are legally obliged to use your information in line with all laws concerning the protection and security of personal information, including the General Data Protection Regulation (GDPR) 2018 and the Privacy & Electronic Communications (EC Directive) Regulations 2003.

Who we are

Friends and Places Together is a registered charity (Reg charity number – 11594307)

What information will Friends and Places Together collect about you?

• We mainly collect information from our customers – parents and the young people that use the service.
• We will share information on needs to know bases back to social services but we would inform you. We would also support families to help with any letter or emails to social services if given permission.
• We use information to keep our database up to date and to send you relevant information on activities, newsletters, holidays and day trips.

How will Friends and Places Together use this information?

We will use your information for the following:

• To administer details or your sign up to our events.
• To keep a record of your relationship with us
• To enable us to record how you’d like to hear from us
• To understand how we can keep improving our products, services and information
• To ensure we are being compliant with various laws.
• To occasionally invite you to participate in surveys from Friends and Places Together so we can continually improve what we do

We do not send or sell any information on to direct marketing.

Absolutely not. We will never sell or share the information belonging to our clients. Sometimes we run an event in partnership with a third party and to administer the event we will need to share the information with them but only if you have expressed an interest and we will always make this clear to you who your information will be shared with before we do anything with it and will respect your wishes if you decide not to participate.

How we keep your data safe and who has access to it

Your information is held on systems that are maintained and managed securely by Friends and Places Together. We ensure that there are technical controls in place to protect your personal details.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.

We may need to disclose your details if required, to the police, regulatory bodies or legal advisors.

How long will Friends and Places Together keep your personal data?

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Keeping your information up to date

It’s important to us to be able to keep your information up to date and as accurate as possible. This is part of our obligation to comply with data protection law.

If you would like to tell us of any changes to your information or change the way we contact you, then please contact us as follows:

Email us at [email protected]

Asking us to stop using your data and finding out about the information we hold on you

You have a right to ask us to stop processing your personal data, and if it’s not essential for the purpose you provided it for (e.g. processing your membership or registering you for an event), we will do so. Get in touch with us on [email protected]  if you have any concerns.

You have a right to ask for a copy of the information we hold about you.

Online information

To improve your browsing experience, we do use services provided by third parties such as Facebook, Google and other social media bodies. Whilst every reasonable effort is taken to protect your data and ensure your privacy is respected, please bear in mind that we have no direct control over these services or any information shared with them. Please be aware that it is not always possible for us to guarantee that they adhere to the same standards. If you have any concerns that you would like further clarification on, then please contact us and we would be delighted to discuss this further.

Friends and Places Together provides this website as a public service and cannot guarantee your connection is always secure.   Friends and Places Together will take every reasonable step to ensure a safe and secure browsing experience but it cannot be held liable for data loss or issue whilst accessing our services. By browsing our site and using our digital services you agree to our privacy policy and the limitations outlined therein.

Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet).  They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields.

Changes to this policy

This privacy policy may be updated from time to time, so you may wish to check it each time you submit information to us.  The date of the most recent revisions will appear on this page. If you do not agree to these changes, you have the option to opt out at any time. We will notify members of any major changes by placing a notice on the website or by contacting you directly.

If you have any questions about our privacy policy or any concerns regarding your visit to our site please do not hesitate to contact us by email: [email protected]

Entering our site implies agreement to our privacy policy.